Define your “win” — clarify your personal success criteria for each stakeholder relationship before you act, so you’re working toward an outcome, not just a conversation. Navigate Strategic vs Business As Usual (BAU) priorities — apply project coordination best practices to distinguish high-stakes engagements from routine interactions. Build your Stakeholder Mapping & Governance Matrix — identify who holds power, who influences decisions, and who needs to be managed vs mobilized in your specific context.

Apply needs analysis — map the gap between “importance to me” and “importance to stakeholders” to find the alignment zones where commitment is most achievable.Distinguish needs from wants — practice mapping what stakeholders say they want against what they actually need, so your solutions land better and stick longer.Use high-gain questioning to surface real priorities, concerns, and constraints that stakeholders rarely volunteer unprompted.Apply negotiation tools including Tradables and the Good vs Fast vs Cheap — 2 out of 3 framework — to manage expectations and reach workable agreements.

Apply the mDISC communication framework — understand your stakeholders’ behavioral styles and adapt your packaging, timing, and tone to how they receive information best. Use 9 influencing techniques across Push and Pull approaches, plus Cialdini’s 6 principles of persuasion — giving you a full toolkit to move people from awareness to commitment. Navigate cultural sensitivity in multi-cultural banking environments — understanding how relationship norms, hierarchy, and directness vary, and how to adjust accordingly.

Build feedback loops — get meaningful feedback from stakeholders and use it to realign your plan before misalignment becomes a problem.Navigate escalation — know when to escalate, how to do it constructively, and how to frame escalation as a partnership decision rather than a breakdown.Apply 5 strategies for conflict resolution — from collaboration to compromise to accommodation — choosing the right approach for the relationship and the stakes.

Stakeholder Management: Creating Partnerships with Stakeholders (For ARMs & JRMs)

An IBF-STS Accredited half-day workshop for Assistant Relationship Managers & Junior Relationship Managers in Singapore.

IBF-STS Accredited

4 CPD hours

Half Day

Stakeholder management helps professionals identify, understand and influence the people whose support affects an outcome. In banking, these stakeholders may include senior relationship managers, product specialists, credit teams, compliance officers and clients. Each group has different priorities, concerns and decision-making authority.

This half-day stakeholder management course in Singapore equips Assistant and Junior Relationship Managers with practical tools for navigating those relationships. Participants learn how to map stakeholders, align priorities and adapt their communication style. In addition, they practise influencing, negotiation and conflict-resolution techniques through realistic banking scenarios. As a result, they can contribute more proactively to client requests, internal projects and cross-functional decisions.

Dates

30 October 2026

Duration

1/2 Day

CPD Hours

Program Fee

S$500

Early Bird: 10% Discount

Choose your session

Pick a date that works for you. A confirmation email with venue details will be sent closer to the date

Friday, 30 October 2026

TGS-2023037510

Available

Regular fee: S$500 Early bird: S$450 (register by 30 Sep)

What is stakeholder management — and why does it matter for ARMs & JRMs?

As an ARM or JRM, you already know that getting things done in banking rarely happens in a straight line. Deals need product sign-off. Client requests involve compliance. Portfolio reviews require collaboration with seniors. Every one of those touchpoints is a stakeholder interaction — and whether those interactions go smoothly often comes down less to what you know than to how well you plan, communicate, and influence.

This workshop gives you momenta’s Successful Stakeholder Management Framework — a four-phase approach to planning your relationships, understanding what people actually need, communicating to influence, and building the feedback loops that keep partnerships on track. It’s grounded in practice: role plays, case studies, and real banking scenarios throughout.

Who should attend this workshop?

Assistant Relationship Managers (ARMs)

Junior Relationship Managers (JRMs)

What will you walk away with?

By the end of the session, you’ll have moved from a reactive to a proactive approach to stakeholder management. Specifically, you’ll be able to:

Create genuine partnerships with stakeholders through skillful planning, targeted communication, and purposeful implementation — not just ad hoc conversations when you need something.

Secure stakeholders' commitment by understanding what they actually need (not just what they say they want) and aligning your requests to their priorities and the wider business context.

Apply the mDISC communication model and 9 influencing techniques to engage different stakeholder types more effectively — adapting your style to match theirs, not the other way around.

Navigate conflict and pushback with structure: using the 5 conflict resolution strategies and the Good vs Fast vs Cheap negotiation tool to reach outcomes that work for both sides.

Build feedback loops that keep stakeholder relationships healthy over time — knowing when to escalate, when to realign, and how to sustain momentum on shared goals.

What does the program cover?

Four modules following the Successful Stakeholder Management Framework — each combining practical tools with hands-on role play and case work grounded in real banking and RM scenarios.

Plan & Prioritize

Define your “win” — clarify your personal success criteria for each stakeholder relationship before you act, so you’re working toward an outcome, not just a conversation.
Navigate Strategic vs Business As Usual (BAU) priorities — apply project coordination best practices to distinguish high-stakes engagements from routine interactions.
Build your Stakeholder Mapping & Governance Matrix — identify who holds power, who influences decisions, and who needs to be managed vs mobilized in your specific context.

Understand & Analyze

Apply needs analysis — map the gap between “importance to me” and “importance to stakeholders” to find the alignment zones where commitment is most achievable.
Distinguish needs from wants — practice mapping what stakeholders say they want against what they actually need, so your solutions land better and stick longer.
Use high-gain questioning to surface real priorities, concerns, and constraints that stakeholders rarely volunteer unprompted.
Apply negotiation tools including Tradables and the Good vs Fast vs Cheap — 2 out of 3 framework — to manage expectations and reach workable agreements.

Engage & Influence

Apply the mDISC communication framework — understand your stakeholders’ behavioral styles and adapt your packaging, timing, and tone to how they receive information best.
Use 9 influencing techniques across Push and Pull approaches, plus Cialdini’s 6 principles of persuasion — giving you a full toolkit to move people from awareness to commitment.
Navigate cultural sensitivity in multi-cultural banking environments — understanding how relationship norms, hierarchy, and directness vary, and how to adjust accordingly.

Review & Adapt

Build feedback loops — get meaningful feedback from stakeholders and use it to realign your plan before misalignment becomes a problem.
Navigate escalation — know when to escalate, how to do it constructively, and how to frame escalation as a partnership decision rather than a breakdown.
Apply 5 strategies for conflict resolution — from collaboration to compromise to accommodation — choosing the right approach for the relationship and the stakes.

Why attend this workshop?

Foundational clarity

Stakeholder management is often taught as a concept, not a skill. This workshop gives you a structured, repeatable framework — Plan, Understand, Engage, Review — so you have a clear process to apply before, during, and after every important stakeholder interaction.

Practical application

Every module is built around real banking and RM scenarios. You’ll practice stakeholder mapping, role-play difficult conversations, and apply influencing techniques to situations you’ll actually face — walking out with tools you can use on Monday.

Future readiness

As you grow from ARM to RM, your stakeholder complexity grows exponentially. The habits you build now shape how effectively you navigate senior sponsors, cross-functional dependencies, and high-stakes negotiations throughout your career.

Is this workshop IBF-funded?

This program is accredited under the IBF Standards Training Scheme (STS). Eligible Singapore Citizens and Permanent Residents receive 50% funding, capped at S$3,000 per participant per course; Singapore Citizens aged 40 and above receive 70% (same cap).
TGS Reference Number: TGS-2023037510

Frequently asked questions

Is this workshop only for ARMs and JRMs, or can more senior RMs attend?

The program is designed specifically for ARMs and JRMs — the scenarios, role plays, and frameworks are calibrated to the stakeholder challenges at this career stage. More senior Relationship Managers may find the content too foundational. Speak with Penny Tang to explore whether an in-house or more advanced program would better fit.

What does IBF-STS funding cover?

IBF-STS funding is available to eligible self-sponsored and company-sponsored individuals.

Singapore Citizens and Permanent Residents: 50% funding support.
Singapore Citizens aged 40 and above: 70% funding support.

Both the formative assessment and MCQ must be completed to qualify.

Funding eligibility and support are subject to IBF’s prevailing eligibility criteria, funding limits, and terms and conditions. Please refer to the IBF Standards Training Scheme (IBF-STS) page for the latest details.

How many CPD hours will I earn?

You’ll earn 4 CPD hours upon successful completion of the workshop. CPD hours are credited to your IBF record automatically for IBF-registered professionals.

Funding eligibility and support are subject to IBF’s prevailing terms and conditions. Please refer to the IBF website for the latest details.

What is the mDISC communication model?

mDISC is momenta’s adaptation of the DISC behavioral framework — a model describing four dominant behavioral styles and how they affect communication, decision-making, and responses to influence. In the workshop, you’ll use it to identify your own default style, recognize others’ styles, and adapt how you package and time your messages to different stakeholders.

What assessment formats are included?

Two formats. A formative assessment runs throughout the workshop via case studies and role play scenarios. An MCQ assessment is administered at the close of the session to fulfil IBF-STS requirements. Both are required to qualify for IBF-STS funding.

Where is the workshop held?

The workshop is held in-person at a hotel venue in Singapore. The exact address will be confirmed and sent to registered participants by email closer to the session date.

Can my company register multiple ARMs or JRMs?

Yes. Group registrations are welcome and handled directly by Penny Tang. Contact her at penny.tang@momenta.biz or +65 9003 2890 for group rates and coordinated registration. We’d recommend reaching out at least six weeks before the session.

What is the cancellation and refund policy?

For questions regarding cancellation or refund matters, please contact us at penny.tang@momenta.biz or call +65 9003 2890. Further details are available on our Terms & Conditions page.

Ready to join us?

Select your preferred session and complete the short form below. We’ll confirm your place and send venue details closer to the date.

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